Refund policy

Return and Refund Policy

Thank you for shopping with Hannah's Botanical Garden. We strive to ensure your complete satisfaction with every purchase. Please review our return and refund policy below.

Eligibility for Returns & Refunds

• Standard (Non-Custom) Items: Eligible for return within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
• Custom/Handmade Items: No returns or refunds are accepted due to the personalized nature of these products.

Refund Process

• If your return is approved, the refund will be processed to the original payment method, minus shipping and handling fees.
• Refunds may take up to 30 calendar days after processing to appear in your account, depending on the original payment method.

How to Initiate a Return

1. Contact us at customerservice@hannahbotanical.com within 30 days of delivery.
2. Provide your order number and reason for return.
3. If approved, you’ll receive return instructions.

Non-Returnable Items

• Custom/handmade products
• Items not in original condition
• Products damaged due to misuse

Exchanges

We only replace items if they are defective or damaged upon arrival.

Shipping Costs for Returns

The customer is responsible for return shipping costs unless the return is due to our error.

Questions?

Contact us at customerservice@hannahbotanical.com for assistance.

By purchasing from Hannah's Botanical Garden, you agree to this policy.

Last Updated: October 24, 2026