Refund policy

**Return and Refund Policy**  

Thank you for shopping with Hannah's Botanical Garden. We strive to ensure your complete satisfaction with every purchase. Please review our return and refund policy below.  
**Eligibility for Returns & Refunds**  
  • Standard (Non-Custom) Items: Eligible for return within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.  
  • Custom/Handmade Items: No returns or refunds are accepted due to the personalized nature of these products.  
 **Refund Process**  
  • If your return is approved, the refund will be processed to the original payment method, minus shipping and handling fees.  
  • Refunds may take 30 business days to reflect in your account.  

**How to Initiate a Return**  
1. Contact us at [Customer Service Email] within [X] days of delivery.  
2. Provide your order number and reason for return.  
3. If approved, you’ll receive return instructions.  

**Non-Returnable Items**  
  • - Custom/handmade products  
  • - Items not in original condition  
  • - Products damaged due to misuse  
**Exchanges**  
We only replace items if they are defective or damaged upon arrival.  

**Shipping Costs for Returns**  
- The customer is responsible for return shipping costs unless the return is due to our error.  

**Questions?**  
Contact us at customerservice@hannahbotanical.com or for assistance.  

By purchasing from [Your Store Name], you agree to this policy.  

*Last Updated: March 29, 2025* Â